About Kate Gallagher | Operations Consultant

Professional Summary

Results-driven General and Operations Manager with over 7 years of leadership experience in business management and operations. Proven track record of managing cross-functional teams, improving processes, and driving operational efficiency in fast-paced environments.

Strong background in setting business goals, making high-level decisions, and aligning company vision with actionable plans. Skilled in recruitment, team leadership, and managing diverse teams across both marketing and operations functions.

From building a £2M e-commerce brand from the ground up to overseeing £3M revenue operations, I bring hands-on, practical experience across every facet of business operations.

🎓 BA Business Studies

Leeds Beckett University, graduated 2013.

🏆 Community Leader

Co-founded We Care Leeds during COVID-19, raising £25,000+ and coordinating 20+ volunteers to deliver food parcels across the city.

🏃‍♀️ Endurance & Drive

Multiple half marathons, 300+ Parkruns globally, and a committed running club member. The same dedication applies to every business challenge.

Experience

A career built on operational excellence and measurable results.

2021 — Present

General / Operations Manager

Acquire Inc Ltd / Chatsworth Associates

Full operational leadership across multiple business functions, working closely with the Founder and senior stakeholders to deliver high-quality operational performance and manage key client relationships — contributing to £3,000,000 revenue (£2,500,000 profit).

Led all operational aspects, overseeing marketing, operations, and performance teams for consistent service delivery.
Produced, analysed, and presented operational MI — identifying trends, risks, and improvement opportunities.
Implemented reporting processes and trained teams for accurate, timely data and cross-departmental compliance.
Oversaw financial and performance metrics aligned to targets and KPIs.
Acted as key liaison between internal teams and external clients, maintaining high service standards.
Managed recruitment, onboarding, coaching, and induction programmes.
Supported contract operations, compliance processes, and due diligence responses.

2019 — 2021

Operations Manager

Acquire Inc Ltd — EcoVibe Brand

Led cross-functional teams to build and scale EcoVibe, an eco-friendly e-commerce brand, growing the marketplace to £2,000,000 revenue including Amazon.

Developed and executed strategic plans for operational efficiency across marketing, buying, customer service, and fulfilment.
Oversaw product supply chain management, ensuring stock levels met demand.
Managed budgeting, financial oversight, and cost-saving initiatives to maximise profitability.
Managed the restructure of EcoVibe to a trade exit, reducing overheads and developing the business for sale.

2015 — 2019

Account Manager

Acquire Inc Ltd

Managed multiple external business accounts for a marketing agency specialising in customer acquisition, primarily in financial services.

Strengthened client relationships, boosting daily customer inquiries to over 1,000 a day for multiple partners.
Collaborated with the in-house call centre to ensure 95%+ response rates.
Provided strategic input as part of the leadership team guiding business direction.
Managed invoicing and financial tracking for all client accounts.

2013 — 2015

Paralegal / Claims Handler

Heptonstalls Solicitors & Keypoint Law

Early career experience in legal and claims environments, developing strong attention to detail, compliance awareness, and analytical skills.

About Kate